Privacy Policy

Who are We ?

AstroReveal Ltd is a Company registered in England and Wales (Company number 05455648) and the operator of this website.

AstroReveal Ltd is registered under the 1998 UK Data Protection Act

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Personal Data we collect

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

When you purchase any parent-child-astrology.com product or service, you may provide us with:

• Information that you provide to us such as your name, gender, date and place of birth, place of residence, email address, and any feedback you give to us, or correspondence with us, including by email, post/mail, or when you communicate with us via social media.
• Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services.
• We do not have access to nor store any payment card information. This is held by PayPal, our chosen payment processor. See here for more information on payment data.

When you browse the parent-child-astrology.com website or any website operated by AstroReveal Ltd, you may provide us with:

• Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services.
• If you have a membership and sign-in to the website: your account login details for our Services, including your username or email address and the password you have chosen. This includes any new information you choose to supply us with. For example if you choose to change your password.

When you contact us we may collect:

• Personal data you provide about yourself of your own volition, anytime you contact us about our Services (for example, your name, username or email address and contact details), including by email or post/mail or when you speak with us through social media.
• Details of the emails and other digital communications we send to you that you open, including any links in them that you click on.
• Your feedback and contributions to customer surveys or reviews.

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How and why we use Personal Data

This section explains in detail how and why we use personal data. We use personal data to:

Make our Services available to you

This means that processing your personal data allows us to :

• Manage the account you hold with us, if you have one;
• Process your orders;
• Calculate your astrological birth chart.

Why do we process your personal data in this way?
We need to process your personal data so that we can manage your customer account, provide you with the goods and Services you want to buy and help you with any orders you may ask for. We also need your date, time and location of birth in order to calculate your birth chart.

Manage and improve our day-to-day operations

• Manage and improve our Websites

Why do we process your personal data in this way?
We use cookies on our website to improve your experience. Full information about how we use cookies can be found in our Cookie Policy.

• Detect and prevent fraud or other crime

Why do we process your personal data in this way?
It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of Services. This helps us to make sure that you can safely use our Services.

Contact and interact with you

What we DON'T do:

• We guarantee not to voluntarily disclose your personal information or email address to any third party without your prior consent, except when required to do so by law enforcement agencies;
• Unlike most Companies we do not operate a marketing email list, so shall not contact you unsolicited, nor sell or share your contact information.

What we may do:

• Process your purchase orders

Why do we process your personal data in this way?
When you place an order for a membership or report - or any other product offered for sale - we need to be able to contact you to confirm the purchase has been completed, deliver instructions on how to use or where to find your purchased product, or to resolve any issues if a problem arises.

• Respond to any communication from you

Why do we process your personal data in this way?
You may choose to communicate with us via email, social media or our website's contact system.
We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications. This may include verifying your identity to protect against fraudulent requests.

• Claims

Why do we process your personal data in this way?
In order to resolve legal claims or disputes involving you or us.

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Our Legal Basis for processing your Personal Data

Whenever we process your personal information (data) we have to have something called a "legal basis" for what we do. The different legal bases we may rely on are:

• Consent: You have told us you are happy for us to process your personal information for a specific purpose;
• Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
  AstroReveal Ltd consider our legitimate interests to include:
  • to service your account, manage complaints and resolve any disputes
  • to prevent and detect anti-social behaviour, fraud and other crime;
• Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or Services;
• Prevention of fraud: Where we are required to process your data in order to protect us and our customers from fraud or money laundering;
• Vital interests: The processing of your personal information is necessary to protect you or someone else’s life;
• Public information: Where we process personal information which you have already made public;
• Legal claims: The processing of your personal information is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; and
• Legal obligation: We are required to process your personal information by law.

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Sharing personal data with other organisations

We do not do this other than in the following circumstances :

• If the law or a public authority says we must share the personal data or for the administration of justice;
• If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud); and
• Where we restructure, sell or transfer our business (or a part of it). For example in connection with a takeover or merger.

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Payment Processing

When you make a purchase from us your payment will be processed by a third party payment processor. Our chosen payment processor is PayPal. You should refer to PayPal's own Privacy Policy to learn how they protect your payment information.

We do not receive nor store payment card information. This information remains with, and is the responsibility of PayPal. They do not send us this information. However, PayPal may send us:

• Personal Data necessary to facilitate the transaction; and
• Personal Data to help resolve disputes and detect and prevent fraud;

What does this mean and what information from PayPal do we store?

When PayPal sends us Personal Data we only read (by machine not human) and store the following:

• Your PayPal ID number;
• Your first name, last name and email address as already given by you to PayPal;
• The Date and Time your payment was made;
• The amount you paid and in which currency; and
• Confirmation from PayPal that the monies due to oomplete your purchase have been successfully paid.

As this is all we need to know to meet our obligation to you to complete your purchase, and legally fulfil our contract with you, any extra information PayPal furnishes us with is automatically and securely destroyed immediately upon receipt.

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How we protect Personal Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Some of the measures we have in place include:

• We protect the security of your information while it is being transmitted by encrypting it;
• We only authorise access to AstroReveal Ltd employees who need it to carry out their responsibilities - i.e on a 'need to know' basis;
• We will ask for proof of identity before we share your personal data with you; and
• We do not have access to nor store any payment card information. This is held by PayPal, our chosen payment processor. See here for more information on payment data.

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How long will we keep your personal information for?

We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.

We will not keep your personal data longer than we need to, how long this is depends on several factors, including:

• Why we collected it in the first place;
• How old it is;
• Whether there is a legal/regulatory reason for us to keep it; and
• Whether we need it to protect you or us.

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Your Rights

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.

These include :

• the right to access a copy of the personal information we hold about you;
• the right to correction of inaccurate personal information we hold about you;
• the right to restrict our use of your personal information;
• the right to be forgotten;
• the right of data portability; and
• the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact us using the email address legal@astroreveal.com. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.

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How to Contact Us

If you have any questions about how we collect, store and use personal data please contact us.

AstroReveal Contact Centre
Or directly at legal@astroreveal.com.

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